迪安娜的帽子hway ’25: Enterprise internship provides key management skills for 工商管理

As a Management Trainee Intern at Enterprise Mobility in Syracuse, 迪安娜的帽子hway ’25 was immersed in learning customer service and other key aspects of the business, which owns Enterprise Rent-A-Car and other related brands.

“The entire company revolves around customer service – it’s their way of life!”她说。, adding that the managers were very welcoming and helpful whenever she and her fellow interns had questions.

Hathway regularly worked with customers at the Syracuse-based branch office, which helped her learn phone etiquette and how to pre-empt frequently asked questions. 同时, Hathway attended in-person trainings where company speakers taught about risk management, 销售, 车队管理.

“The training sessions taught us how to develop our skills and do things correctly. They broadened our horizons beyond the rental car branch,” Hathway explained. “The risk management speakers were interesting because the things that they deal with align with my interest in legal studies.”

在一次实习比赛中, Hathway and her teammates were tasked with finding creative ways to make the company more mobile. The team developed a website that housed how-to videos for different car models. Renters could scan a QR code that took them to the guides for the car they were renting and get quick vehicle information, like how to work the temperature controls or set up the cruise control. Although Hathway’s team didn’t win, she remained undaunted.

Overall, the internship supported Hathway’s concentration in Management as part of her 工商管理 主要. It gave her hands-on experiences that will prepare her to achieve her career goals. As a bonus, she got to drive a lot of cars.

“我喜欢汽车，”她说.

Hathway has noticed how she is using skills from her internship at 埃尔迈拉大学. She’s communicating more effectively in and out of class and applies improved problem-solving skills daily.

Ultimately, Hathway – who is also a 法律研究 主要 – wants to become an agent or manager in sports or entertainment, and eventually own her own talent/sports management company.

“I used to watch a lot of sports documentaries when I was younger and saw athletes sign huge deals,海瑟薇说. “I said to myself, ‘I want to help them sign those type of deals.’”